Last updated: 06/02/2026

This Refund Policy explains how refunds are processed for orders placed on btwentys.com.

1. Refund Eligibility

Refunds are applicable only when:

• A return request has been approved

• The product is received and passes quality inspection

• The order is canceled by us due to non-availability or operational issues

2. Refund Method

• Refunds will be processed to the original payment method used at checkout

• For Cash on Delivery (if applicable), refunds may be issued via bank transfer or store credit

3. Refund Timeline

• Once approved, refunds are initiated within 5–7 business days

• The time taken to reflect in your account depends on your bank or payment provider

4. Partial Refunds

Partial refunds may be issued if:

• Only part of the order is returned

• The product is returned in a condition not meeting full eligibility

5. Non-Refundable Cases

Refunds will not be issued for:

• Used or opened beauty and cosmetic products

• Products damaged after delivery

• Orders returned without prior approval

6. Cancellation Refunds

• Orders canceled before dispatch are eligible for a full refund

• Orders canceled after dispatch are not eligible for cancellation or refund

7. Contact for Refunds

For any refund-related queries, contact us:

📧 Email: info@btwentys.com
📞 Phone: +91 94323 93933
🌐 Website: https://btwentys.com/