Last updated: 06/02/2026

At btwentys.com, we strive to ensure customer satisfaction. Please read our Return Policy carefully before placing an order.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery

• The product is unused, unopened, and in its original packaging

• A return request is raised within 48 hours of delivery

Due to hygiene and safety reasons, opened or used beauty, skincare, or cosmetic products are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products

• Products damaged due to misuse or negligence

• Products without original packaging, seals, or labels

• Free or promotional items

3. Return Process

To initiate a return:

1. Contact us within 48 hours of delivery

2. Share order ID and images/videos of the product

3. Our team will review and approve the return request

Once approved, return instructions will be shared with you.

4. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, return shipping will be handled by us

• If the return is requested for other valid reasons (if approved), shipping costs may be borne by the customer

5. Quality Check

All returned products are subject to inspection. If the product does not meet return conditions, the return may be rejected.

6. Contact for Returns

📧 Email: info@btwentys.com
📞 Phone: +91 94323 93933