Last updated: 06/02/2026

At btwentys.com, we understand that plans may change. This Cancellation Policy explains how order cancellations are handled.

1. Order Cancellation by Customer

• Orders can be canceled only before they are shipped/ dispatched.

• Once an order has been dispatched, it cannot be canceled.

• To request a cancellation, please contact us as soon as possible with your order details.

2. Cancellation Request Process

To cancel an order, customers must:

• Contact us via email or phone

• Provide the order ID and registered contact details

Our team will confirm whether the order is eligible for cancellation.

3. Refund for Canceled Orders

• If an order is successfully canceled before dispatch, a full refund will be initiated.

• Refunds will be processed to the original payment method.

• Refund processing time is typically 5–7 business days, depending on the payment provider.

4. Non-Cancellable Orders

Orders cannot be canceled in the following cases:

• Orders that have already been shipped or delivered

• Orders placed under special offers, discounts, or clearance sales (unless canceled by us)

5. Cancellation by btwentys.com

We reserve the right to cancel any order due to:

• Product unavailability

• Pricing or listing errors

• Payment issues

• Suspected fraudulent activity

In such cases, customers will receive a full refund with no additional charges.

6. Contact Us

For cancellation-related queries, please contact us:

📞 Phone: +91 94323 93933
📧 Email: info@btwentys.com
🌐 Website: https://btwentys.com/